“Watson, Sr., was running IBM, he decided they would never have more than four layers from the chairman of the board to the lowest level in the company. We're proud of what we've accomplished ; we've just begun. “Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. I guess in all my years, what I heard more often than anything was: a town of less than 50,000 population cannot support a discount store for very long. Have fun and always show enthusiasm. Go the other way.

“He proved that people can be motivated. 0 items Account.

But I’m going to say it again anyway: the secret of successful retailing is to give your customers what they want.”

Celebrate your success and find humor in your failures.
Be the first to learn about new releases! One of the biggest opportunities for praise were their Saturday morning meetings. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

“What’s really worried me over the years is not our stock price, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and take care of our associates. It won’t cost us anything. “Outstanding leaders go out of their way to boost the self esteem of their personnel. I loved retail from the beginning, and I still love it today. But I do know you need it. The goal as a company is to have customer service that is not just the best, but legendary. Looking for Sam Walton Quotes? 1. The secret of successful retailing is to give your customers what they want Control your expenses better than your competition. “The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop.” Individuals don't win in business, teams do. I probably have traveled and walked into more variety stores than anybody in America.

Commit to your business. “Every time Wal-Mart spends one dollar foolishly, it comes right out of our customers’ pockets. You never know who’s going to have a great idea.” “I don’t think any other retail company in the world could do what I’m going to propose to you. Great ideas come from everywhere if you just listen and look for them. If you do that, your business will take care of itself. “What we guard against around here is people saying, ‘Let’s think about it.’ We make a decision. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction. That may have been one of the greatest single reasons why IBM was successful.” To succeed in this world, you have to change all the time. Our best ideas come from clerks and stockboys. Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain. Liked Quotes

Sam Walton I believe that every right implies a responsibility; every opportunity an obligation; every possession a duty.” —JOHN D. ROCKEFELLER, JR. I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him.


It’s in the old Walton’s Five and Dime building, and it tries to capture a little bit of the old dime store feel. “We used to get in some terrific fights. 3.

My answer is of course it could happen again. Most of us don't invent ideas. Believe in it more than anybody else.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work.

Share your profits with all your associates, and treat them as partners. “Business is a competitive endeavor, and job security lasts only as long as the customer is satisfied.

“There is only one boss: the customer.

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. It’s simple. As business leaders, we absolutely cannot afford to get all caught up in trying to meet the goals that some retail analyst or financial institution in New York sets for us on a ten-year plan spit out of a computer that somebody set to compound at such-and-such a rate.

Thinking like that often seems to turn into sort of a self-fulfilling prophecy. “I always favored the mavericks who challenged my rules. The more they know, the more they care.

Leaders must always put their people before themselves. If I knew them, I would call them by name, but even if I didn't I would still speak to them. But if you’ll go along with me on this, it would, I’m sure, help you become a leader. I did that in college. Nobody owes anybody else a living.” Of” The key to success is to get out into the store and listen to what the associates have to say.


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